General and First Response Training for Every Employee
Build a foundation of emergency awareness across your entire workforce. General training for all staff plus first response skills for designated responders.
Your wardens receive specialised training. They understand evacuation procedures, know how to check their areas, and can guide colleagues to safety. But what about everyone else?
When an alarm sounds, every occupant becomes part of the emergency response. They need to know what different alarms mean, where to go, how to assist colleagues, and what to do if the usual exit is blocked.
General emergency training ensures your entire workforce understands their role in emergency response. It reduces confusion, improves compliance with warden directions, and creates a safer workplace for everyone.
What Participants Will Learn
- Recognise different alarm types and respond appropriately
- Navigate evacuation routes including alternative exits
- Assist colleagues with mobility impairments during evacuations
- Assess emergencies quickly and decide whether to intervene or evacuate
- Activate alarms and report to wardens and emergency services
- Move safely through smoke-affected areas
- Understand common workplace fire hazards and prevention
- Coordinate with wardens and building management during incidents
Two Training Tracks
General Awareness
For all employees who need foundational emergency awareness. Covers alarms, evacuation procedures, personal safety, and how to assist colleagues. Duration: 2 hours.
First Response
For designated responders who supplement the warden team. Includes everything in General plus initial response actions, incident management, and communication skills. Duration: 2 hours.
Fire Prevention
Integrated into both tracks. Covers common workplace fire hazards, housekeeping practices that reduce risk, and reporting procedures for hazards and near-misses.
Why General Training Matters
Faster Evacuations
Trained occupants move efficiently and with less confusion. Wardens spend less time explaining and more time performing their critical duties.
Reduced Resistance
Untrained occupants sometimes resist warden directions. Training explains why compliance matters and reduces dangerous delays.
Better Warden Support
Trained occupants can assist their colleagues, reducing the burden on wardens during evacuations.
Reduced Anxiety
Employees who understand emergency procedures feel more confident and less stressed about potential emergencies.
Who Should Attend
Course Outline
Six modules covering emergency awareness for all staff and first response skills for designated responders.
- • Different alarm types and what each means
- • When to evacuate versus when to await instructions
- • How to respond if you discover an emergency before the alarm sounds
In-House Training Delivery
We come to you. Training is delivered on-site at your workplace, referencing your specific building layout, alarm systems, and emergency procedures.
Your Location
Training at your workplace across Australia & New Zealand
Flexible Scheduling
Accommodate shift workers and varied team availability
Building-Specific Content
References your alarms, exits, assembly points, and procedures
What's included with in-house delivery:
- Training delivered at your workplace — no travel required
- Content references your specific building layout and alarm systems
- Flexible scheduling to accommodate shift workers
- Groups sized to suit your staff numbers
- Online delivery available for general awareness (contact us)
- Same-day certification for all participants
Ready to Build Emergency Awareness Across Your Workforce?
Not everyone needs to be a warden — but everyone needs to know what to do. Messana Group's training ensures your entire team can respond safely when it matters.
or email fire@messana.com.au
What Participants Say
Feedback from emergency training participants across Australia.
"Practicing the evacuation drill gave me confidence in my ability to respond to a fire emergency."Tina Nguyen
"I found the step-by-step instructions on using fire extinguishers particularly useful."Winning Chung
"Great place to train. Trainers are well-informed and up-to-date with all the new tech used."Sarah Mahfoud
Same-Day Certification
Certificates issued on completion
All-Staff Training
Awareness for every employee
Post-Training Support
Ongoing guidance when needed
Renewal Reminders
We track your certification dates
Certification & Renewal
Certification
Participants who successfully complete training receive certification valid for 12 months. Certificates are issued on the same day as training.
Renewal Tracking
We track your team's certification dates and provide advance notification when renewals are due. Regular refresher training maintains awareness and ensures skills remain current.
Related Courses & Services
Strengthen your overall emergency preparedness with our full range of services.
| Course | Category | Duration | Certification | Action |
|---|---|---|---|---|
| Chief Warden Training | Training | 2 hours | Yes | View Course |
| Fire Warden Training | Training | 2 hours | Yes | View Course |
| Fire Extinguisher Training | Training | 2 hours | Yes | View Course |
| Annual Compliance Programs | Planning & Compliance | Varies | — | View Service |
| Tsunami and Earthquake Training | Training | 2 Hours | Yes | View Course |
| Active Armed Offender Planning and Response Training | Training | 3 Hours | Yes | View Course |
| Emergency Management Plans | Planning & Compliance | Varies | — | View Service |
| Business Continuity Planning | Planning & Compliance | Varies | — | View Service |
| Evacuation Diagrams and Safety Signs | Planning & Compliance | Varies | — | View Service |
| Evacuation Exercises | Planning & Compliance | Varies | — | View Service |
| Post Incident Recovery Support | Planning & Compliance | Varies | — | View Service |
| Lockdown Plans | Specialist Service | Varies | — | View Service |
Chief Warden Training
Fire Warden Training
Fire Extinguisher Training
Annual Compliance Programs
Tsunami and Earthquake Training
Active Armed Offender Planning and Response Training
Emergency Management Plans
Business Continuity Planning
Evacuation Diagrams and Safety Signs
Evacuation Exercises
Post Incident Recovery Support
Lockdown Plans
Prepare Every Employee for Emergency Response
When the alarm sounds, everyone needs to know what to do. Let Messana Group build emergency awareness across your entire workforce with practical, building-specific training.
or email fire@messana.com.au