Hospitality

Emergency Management for Hospitality

Hospitality venues face distinctive emergency management challenges. Hotels must evacuate guests who are unfamiliar with the building and may be sleeping when alarms sound. Restaurants and kitchens present elevated fire risks. Venues serving alcohol must account for impaired judgement during emergencies.

Messana Group works with hotels, restaurants, clubs, and event venues to develop emergency procedures that protect guests and staff while maintaining service standards.

Hospitality-Specific Challenges

Guest Safety: Guests do not know your building like staff do. They may be unfamiliar with exit locations, assembly points, or emergency procedures. Some may be sleeping, intoxicated, or have mobility limitations.

Kitchen Fire Risks: Commercial kitchens present significant fire hazards. Hot cooking oils, gas appliances, and high-temperature equipment require specific procedures and trained response.

24/7 Operations: Many hospitality venues operate continuously or have extended hours. Emergency procedures must work regardless of time, including periods with reduced staffing.

Variable Occupancy: Occupancy varies dramatically—from quiet mid-week periods to packed special events. Procedures must scale appropriately.

Service Standards: Even during emergencies, hospitality businesses must maintain guest care. Procedures should balance safety with the guest experience.

Our Hospitality Solutions

Guest-Focused Emergency Plans

We develop procedures that address hospitality realities:

• Room-by-room guest notification procedures for hotels
• Guest evacuation accounting systems
• Kitchen-specific fire response procedures
• Wet chemical extinguisher protocols
• Fire blanket deployment training
• Event and function emergency procedures
• After-hours and skeleton staff protocols

Hospitality Staff Training

Our training addresses hospitality-specific needs:

• Warden training for front-of-house and back-of-house staff
• Kitchen fire response and extinguisher use
• Guest communication during emergencies
• Managing intoxicated or difficult guests during evacuations
• Coordination with security personnel

Fire Safety Training

Kitchen staff receive specialised fire extinguisher training:

• Desktop fire extinguisher familiarisation
• Fire blanket deployment for cooking fires
• Kitchen evacuation procedures
• Equipment shutdown protocols

Evacuation Exercises

We conduct exercises appropriate for hospitality:

• Partial evacuations during quiet periods
• Full exercises outside peak hours
• Kitchen-focused fire drills
• Function and event scenarios

Why Hospitality Chooses Messana Group

Sector Understanding: We understand hospitality operations and design procedures that work within service delivery constraints.

Kitchen Expertise: Our fire safety training addresses the specific risks of commercial kitchens.

Flexible Scheduling: We work around your operational peaks, including early morning or late-night training sessions.

Guest Focus: Our procedures balance safety requirements with guest experience considerations.

Getting Started

Contact us to discuss your hospitality venue’s emergency management needs. We offer complimentary assessments to review your current procedures and identify priorities.

From boutique hotels to major function venues, Messana Group helps hospitality protect guests and staff.